Help
Frequently asked questions
Ordering, delivery, payment and warranty — the things people ask us most. If yours is not here, just ask.
Ordering & procurement
Two phases. You pay for the cost of the goods first, which lets us place the order with the vendor. When the cargo lands, a second invoice covers freight and customs clearing. Stocked items skip phase two entirely — they ship straight from our shelf.
Between 20% and 40% of the value of the goods. Items under ₦200,000 need 40%; items at ₦500,000 and above are eligible for a reduced 20–30% commitment.
Usually, yes. Send us the model or the specification and we will come back with a price and a lead time — normally within two working days.
Delivery
Stocked lines ordered before 2pm dispatch the same working day. For procured items, sourcing takes 24–48 hours, then air freight runs 7–14 business days and sea freight 45–60 days. Every milestone is visible on your order page.
Yes, to all 36 states. Once the balance and any clearing fees are settled at our Ogun State warehouse, we dispatch through our local logistics partners.
Contact your account officer or use the support link on your invoice. Customs inspections and carrier schedules are outside our control, but you will always get a straight answer about where your order actually is.
Payment
After transferring to the CodeVista Limited corporate account, upload your receipt and the Session ID or reference using the "Verify Payment" button on your order page. Our accounts team reconciles it from there.
As soon as the balance on the goods and the full shipping and clearing cost have both been confirmed by our accounts department.
Yes. Customers who clear their balance ahead of schedule may qualify for reduced shipping on future orders or an interest-free extension on credit terms.
Prices display in your chosen currency using a live exchange rate — use the currency switcher in the header. Settlement itself is processed in naira.
Warranty & returns
Every device we supply carries twelve months of cover, handled by CodeVista Limited rather than forwarded to a manufacturer hotline. Where a manufacturer warranty also applies, we help you claim against it.
Unopened items can be returned within the return window for a full refund. If we specified it and got it wrong, we cover the return leg too.